Return & Refund Policy
Last updated: 9 October 2026
We want you to love your Relivaxe Eye Massager. This policy explains your legal rights and our 60-day money-back guarantee, which is in addition to those rights.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you (or someone you name) receive the goods. To cancel, tell us clearly — for example by emailing support@relivaxe.com with your order number. You can also use the model cancellation form below, but you don't have to.
After telling us, please send the goods back within 14 days. We will refund the price you paid, including the original delivery charge (our delivery is free), within 14 days of receiving the goods back, or of you providing proof that you have sent them back, whichever is earlier. We refund to your original payment method through Stripe and charge no fee for doing so. We may reduce the refund if the value of the goods has gone down because you handled them more than was needed to check their nature, characteristics and functioning.
2. Our 60-day money-back guarantee
On top of your legal rights, you can ask for a return for any reason within 60 days of the day your order arrives. The item should be returned in the same condition you received it, with proof of purchase (order number or confirmation email). We refund within 14 days of receiving the item back.
3. Faulty, damaged or wrong items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- within 30 days of delivery you can reject them for a full refund;
- within 6 months you are entitled to a repair or replacement, and if that fails, a refund; a fault appearing in this period is presumed to have been there at delivery unless we prove otherwise;
- after 6 months you can still claim for faults present at delivery, for up to 6 years in England, Wales and Northern Ireland (5 years from the time you could have known of the fault in Scotland).
Email support@relivaxe.com with your order number and a short description or photo of the problem. In most cases we can replace or refund without you needing to send the item back.
4. Return postage
If your item arrives faulty, damaged or is not what you ordered, we pay the return postage. If you change your mind (under the 14-day right to cancel or our 60-day guarantee), the cost of returning the item is yours.
5. How to start a return
Email support@relivaxe.com with your order number and the reason for your return. We reply within 2 business days with the return address and instructions. Please do not send items back before contacting us, so we can match the parcel to your order.
6. Model cancellation form
To Zoxas LLC (trading as Relivaxe), 30 N Gould St STE R, Sheridan, WY 82801, USA, support@relivaxe.com:
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name: [ ]
Address: [ ]
Date: [ ]
Nothing in this policy affects your statutory rights.
Seller
Relivaxe is a trading name of Zoxas LLC, registered in Wyoming, USA — company ID 2026-002032596, 30 N Gould St STE R, Sheridan, WY 82801, USA. Email: support@relivaxe.com. We reply within 2 business days.